Blue Dart Express — credit card shipment not delivered 02112017

Citi bank has dispatched credit card to me using blue dart. It was supposed to be delivered on 31st oct 2017 but delivery exec called me after 8 pm asking for landmark and flat number. Till now it is not delivered and when i called customer care, the executive spoke rudely to me as if it is my fault for calling him. He was yelling at me on the phone and when i said this is not the way to address the issue. He said this is getting recorded anyways. He showed too much attitude and insulted me for asking the reason why was not it delivered. Further he added that i should have given proper address. I should have gotten 1000s of shipment to the same address even from blue dart. He asked me to go ask citi bank when i asked i can’t wait for credit card longer and i am in urgent need of it.