Blue Dart Express — delivery not received and the delivery boy misbehaved

Address:

Bangalore, Karnataka, 560066

I was told by hdfc bank that the delivery boy will call me before delivering to confirm the address but he did not. He told me he will deliver my package on saturday which he did not. On top of it he misbehaved and told me to go and pick up my documents myself from the blue dart office, is this why we choose blue dart and make the delivery ourselves?