Blue Dart Express — delivery of order not made

Address:

Shimla, Himachal Pradesh

I had placed order on nykaa on 14feb2020. On 18 feb2020 i received a message from blue dart shimla that order could not be delivered due to address related issues. I didn’t get a call from delivery agent. I immediately placed reschedule delivery request for 22feb2020. No attempts were made by bluedart shimla to contact me. I called their toll free number and enquired about my order and they said we will attempt delivery today ie on 22feb2020 or by 24feb2020 for sure. I waited till 24feb2020, but no delivery was made. I gave a call to toll free number and was assured by customer care executive that delivery will be made today itself ie on 24feb2020. At around 20.52h on 24feb2020 i received a message that my order has been delivered at 20.29h and received by sandeep. No one had called me neither i received my order. I immediately contacted their customer care and was told to wait for 24hours. But till now my order has not been delivered at my home address which i had given while placing order. Bluedart shimla hasn’t even bothered to call me and update me. I want an immediate action against this highly irresponsible company.