Blue Dart Express — failure to deliver to address

Address:

Idukki, Kerala, 685608

I am a resident of thodupuzha in kerala. I had ordered a number of things from amazon and had paid extra for home delivery. After a few days when the product reached the local office of bluedart, they called me to collect it from their office saying that delivery will not be done to my address which is well within the range of the office. Maybe it is the laziness of the delivery agent or the callousness of the employees, i had to leave my work mid-way to collect the delivery. This has happened multiple times and with many other people who work with me. I hope this complaint reaches those who can take necessary action against these people. Below are the details of the courier.
Bluedart courier, manakkad road, thodupuzha, kerala. Branch manager - mr. Isaac.
Phone - +[protected]