Blue Dart Express — hopeless customer service at panvel

Address:

Raigad, Maharashtra, 410206

I ordered a package via Amazon which was to be attempted today. I directly got a 'premises closed' msg of 'failed attempt' at around 5:30...
1. I was home the entire day till 5pm, i[censored]r panvel courier boy CANNOT FIND THE BELL AND RING IT, it's not our fault.
2. If attempted delivery was made at 5.01, why was the failed execution msg sent after Soo long?? I could've contacted u guys immediately and got my package retrieved from the said fellow who wouldn't have been so far.
3. So AFTER I called ur tool free number, I got a call from some fellow at Panvel. After hearing my side of the story, he promised to deliver it before 9 at my clinic as I had to be there from 6-9.. which NEVER happened.
4. Now I keep getting msgs that delivery will be attempted yet again... But where? Home or clinic??
5. That fellow who called is royally disconnecting my calls.

Such unprofessional behaviour of your staff at Panvel should not be tolerated.
I need updates NOW as to where my package is ... Your toll free CUSTOMER CARE also shuts at 9pm when I called and my call was automatically disconnected.

Also, pls remove this ### idea of having to register at your CONSUMER COMPLAINT FORUM before succesfully sending this complaint. It agitates customers even more. And I expect updates and replies from your side regarding this complaint.