Blue Dart Express — I haven't received my blue dart courier but in tracking it is showing delivered

Address: Amritsar, Punjab

Website: www.bluedart.com

I haven't received my courier but in tracking it is showing delivered and that too to unknown person. As it was a my credit card which has been sent through blue dart but instead of delivering it to me it is handed over to any unknown person. On 1st attempt delivery boy don't even call me and put status that "address incomplete-landmark needed". Plz resolve.