Blue Dart Express — illiteracy levels of blue dart executives

Address:

122001

Waybill no : [protected] reference no : [protected]y09081
Pickup date 28 june 2018
From new delhi
To gurgaon
Status need department name/extention number
Expected date of delivery 29 june 2018

Status and scans
Location details date time *
Waybill no : [protected]
Gurgaon undelivered shipment held at location 30-jun-2018 11:00
Gurgaon need department name/extention number 29-jun-2018 16:35
Gurgaon shipment out for delivery 29-jun-2018 13:00
Gurgaon shipment arrived 29-jun-2018 08:00
Gurgaon shipment arrived 29-jun-2018 07:59

The above shipment which should have been delivered in one day is taking more than 4 days within ncr. This is simply because the delivery executive nor his seniors could not distinguish between a home address and a corporate address. Got to know after speaking to one ms ishta at customer care. When the address is complete in all aspects, a professional company like blue dart is engaging people who cannot read or understand the address details. The consignment is lying idle waiting for some miracle to happen. The customer care executive is least bothered about the importance of time
And wastage / suffering we undergo as it simply says it cannot be delivered today. Highly insensitive approach by blue dart.

Shame on such services from a premier agency.
I can share more details if the senior executives are inclined to address the issue.
Avinash pathak
[protected]@gmail.com