Blue Dart Express — Infinite delay in consignment delivery

Address:	Indore, Madhya Pradesh, 453441
Website:	www.bluedart.com

1. I am Major Bibhu Prasanna Tripathy posted to Mhow, MP.
2. I had sent a brand new TV to Rourkela(Odisha) on 23 Jan 2017 through Bluedart courier costing Rs 28, 000.
3. As said to me by the shipper I had even written as "owners's risk" as TV is a delicate item.
4. As a safety precaution I had sealed the TV in a wooden box for its safety.
5. I was charged Rs 2000 for the consignment and was assured that the product would be delivered within 7-10 days.
6. After almost 12 days, to my horror I got a call from my shipper that the consignment is held at Odisha border and I need to pay a sum of Rs 560 more to clear it. I agreed to it as I desperately wanted the delivery.
7. After that again it was detained in Bhubaneswar warehouse for a week from 3 Feb to 10 Feb. I was not even informed about it. When I enquired about it, it was cleared.
8. Further again it is detained at Sambalpur Warehouse from 10 Feb till date without any valid reasons. Sambalpur is hardly 150 km from Rourkela. I dont understand why is it taking so long to send it to rourkela which is inside same state.
9. I need a proper explanation and compensation for the delay in sending time from the shipper that is Bluedart.
10. I wanted to gift that TV to a relative at Rourkela before 05 Feb which is why time was my premium concern.
11. Now anyhow I couldnt give the gift as they have already left, at least the consignment should reach in time.