Blue Dart Express Limited — not delivering courier

Address:

Jodhpur, Rajasthan

Dear Team, My courier is arrived from Mumbai from last 10 day but i have not received the same & when check in their tracking system it shows "address is incorrect". They neither contact with me, nor try to approach at said address update wrong information "address is incorrect". Even after submitting my complete address still they have not deliver the same. Waybill Number : [protected] [protected][protected] Pickup Date : 11 May 2015 From : MUMBAI To : JODHPUR Status : CONSIGNEE'S ADDRESS INCORRECT | Check E-Mail details which i have communicate with their customer care. [protected]@bluedart.com May 20 (1 day ago) to me Dear Sir, We sincerely regret the inconvenience caused to you in lieu of the below. We have informed concerned team to arrange this delivery at the earliest. Please confirm receipt of the same. We are also taking up the matter with concerned so that any type of delays is avoided in future. Incase of further assistance please write back to us. Follow us on Description: Description: fb.png www.facebook.com/bluedart.official Best Regards Himani Sharma │Executive - Customer Service│ Blue Dart Express Limited Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola, New Delhi-110025'[protected] │* [protected]@bluedart.com│ www.bluedart.com Follow us on Description: fb.png www.facebook.com/bluedart.official From: Saurabh Mathur [mailto:[protected]@gmail.com] Sent: Tuesday, May 19, 2015 1:33 PM To: HIMANI S /CS /DEL NRO/EXEC Subject: Fwd: NetMail:2368796:Consignment not received & updated wrong information Dear Mam, Till date i have not received the courier neither your team agree to collect it from my side. I dont know what is the issue to handover me my courier when i am ready to produce all my original docs. Not a single visit made from your delivery boy yet. Please take urgent action otherwise i will take legal action. Regards, Saurabh Mathur M :[protected] E-Mail :[protected]@gmail.com "Believe in Relationship" [protected] Forwarded message[protected] From: Date: Mon, May 18, 2015 at 11:14 AM Subject: RE: NetMail:2368796:Consignment not received & updated wrong information To: [protected]@gmail.com Dear Sir, Please accept our sincere apology for inconvenience caused to you and for the delay in the delivery of your shipment. Further to confirm you that your feedback regarding the delay is being looked into seriously. We have already started working towards the corrective measures which are currently under process of implementation. We sincerely hope to overcome this & regain your trust in our service. At the same time, we have also informed to operations head to arrange the urgent delivery of said shipment. Please bear with us and allow us sometime. We also assure you the best of our attention at all times. Please feel free to write back to us for any further assistance. Incase of further assistance please write back to us. Follow us on Description: Description: fb.png www.facebook.com/bluedart.official Best Regards Himani Sharma │Executive - Customer Service│ Blue Dart Express Limited Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola, New Delhi-110025'[protected] │* [protected]@bluedart.com│ www.bluedart.com Follow us on Description: fb.png www.facebook.com/bluedart.official From: Saurabh Mathur [mailto:[protected]@gmail.com] Sent: Saturday, May 16, 2015 7:27 PM To: HIMANI S /CS /DEL NRO/EXEC Subject: Fwd: NetMail:2368796:Consignment not received & updated wrong information Dear Mam, Its really a shameful service from your side . Last 4 days your team is not delivering my courier neither approaching me at a single time & even after giving detailed address with landmark to local office & you also they are updating address incorrect in your portal . While calling to your office they are not picking call in once. Even not have justification. When i am asking to collect the same they are denied the same & giving me credit card manager number who also not picking call. What the hell you people are doing. Just irritating the people. Pls check tracking portal which they updated even after giving you complete details. Regards, Saurabh Mathur M :[protected] E-Mail :[protected]@gmail.com "Believe in Relationship" [protected] Forwarded message[protected] From: Date: Sat, May 16, 2015 at 11:02 AM Subject: RE: NetMail:2368796:Consignment not received & updated wrong information To: [protected]@gmail.com Dear Sir, This is to inform you that we have already shared the details with branch same can be verifiedand they will arrange the delivery at the earliest.Please bear with us. Incase of further assistance please write back to us. Follow us on Description: Description: fb.png www.facebook.com/bluedart.official Best Regards Himani Sharma │Executive - Customer Service│ Blue Dart Express Limited Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola, New Delhi-110025'[protected] │* [protected]@bluedart.com│ www.bluedart.com Follow us on Description: fb.png www.facebook.com/bluedart.official From: Saurabh Mathur [mailto:[protected]@gmail.com] Sent: Friday, May 15, 2015 4:05 PM To: HIMANI S /CS /DEL NRO/EXEC Subject: Re: NetMail:2368796:Consignment not received & updated wrong information Dear Mam, I have talked with local person at Jodhpur Office & communicate my address, they assured me to get the same delivered today. However please note my complete address & ensure the urgent delivery today. Saurabh Mathur C-O Sunil Kumar Mathur 25 E 11, CHB Near Indo Public School, Jodhpur (Raj.) M : [protected] Regards, Saurabh Mathur M :[protected] E-Mail :[protected]@gmail.com "Believe in Relationship" On Fri, May 15, 2015 at 3:42 PM, wrote: Dear Sir, We value your feedback and apologise to you regardfing the inconvenience caused . The shipment is undelivered for the reason " Address incomplete ".Kindly provide us your complete address so that same can be verified with the address written on the packet. Incase of further assistance please write back to us. Follow us on www.facebook.com/bluedart.official Best Regards Himani Sharma │Executive - Customer Service│ Blue Dart Express Limited Regional Office (North), 04th Floor, Elegance Tower, Plot no 8, Non Hierarchical Commercial Centre, Jasola, New Delhi-110025'[protected] │1 [protected]@bluedart.com│ www.bluedart.com Follow us on www.facebook.com/bluedart.official -----Original Message----- From: [protected]@gmail.com [mailto:[protected]@gmail.com] Sent: Friday, May 15, 2015 12:07 PM To: JIGNESH T. /CS /DEL NRO/MGR; ANU ARORA /CS /DEL NRO/SR.EX; ROHIT BOBAL /CS /DEL NRO/A.MGR Subject: NetMail:2368796:Consignment not received & updated wrong information Email id : [protected]@gmail.com Tel no : [protected] Shipper/Consignee/Third Party : Consignee Comments : Dear Sir, My courier is arrived from Mumbai from last 3 day but i have not received the same & when check in your tracking system it shows "address is incorrect". How poor service is that you are not delivering the courier, neither contact with me & update wrong information. Deliver the courier urgently. Waybill Number : [protected] [protected][protected] Pickup Date : 11 May 2015 From : MUMBAI To : JODHPUR Status : CONSIGNEE'S ADDRESS INCORRECT | Regards, Saurabh Mathur M : [protected] E-Mail : [protected]@gmail.com