Blue Dart Express Limited — Poor Service

Dear Sir,

I have purchased a product namely "Habors Antique Gold Leaf Ear Clip On" Order Id:[protected] from amazon.in on 18/04/2015 via COD (Cash on delivery). The product got delivered on 21/4/2015. But I wanted to return back the product post delivery. I contacted Amazon.in customer care on 21/4/2015 they have co-operated with and send me the prepaid label and instructions for the return package. The product to be returned to them via Blue Dart services. The return label comprises of three parts :
1. Prepaid label possessing (this label to be affixed 1 print out copy outside package and 02 print out copies inside the package.
2. Acknowledgement Letter (to bring this Acknowledgment Letter with myself to the Blue Dart Location so the Blue Dart representative can sign and stamp it acknowledging the receipt of my return. Keep this signed Letter with me for records).
3.Return Authorization Label (Cut this and place inside the return package).
I called to Blue Dart customer care also on 21/4/2015 regarding pick up of the return parcel from my location, but I have been told that there will be no pick up so I have to drop it any Blue Dart office nearby my location.

I followed accordingly the instructions and went to Blue Dart Office at New Alipore, Block A, Kolkata near to my location on 22/4/2015 morning during business hours.

I went at the office at 10:15 am, after I explained the executive, he told me to come later after 12:00 noon as he is not properly aware of the return parcel to amazon.in. But I informed him that I cannot come down any other time as I will be moving to office and return late. Then he took the parcel and after checking asked for the customer ID from Amazon.in.

When I explained everything what I have been told from Amazon.in and even showed the prepaid labels and others, still he was asking for some customer id.

I further insisted that I cant come down daily for the said purpose he told me to call blue dart customer care for pick up. I too informed them that already I spoke to blue dart customer care but there wont be any pick up. He ignored the matter and told that without customer id my product wont be delivered.

Later I called up amazon.in customer care for the customer id, I have been told that everything is provided in the label itself no other id is required. Further I called to Blue dart customer care and told in details everything as mentioned above. While discussing with the executive the latter disconnected the call.

My complain against Blue Dart Services :

1.Poor handling of customer.
2.When blue dart is having tie up amazon.in whatever customer id and all that things should be dealt between the two. Why the customers should suffer? It seems I wont be able to return the product. Why there is no pick up services for this purpose.?

I want to return the product by 23/4/2015 via Blue Dart services. Request you to solve my issue by 22/4/2015 business hours.

Looking forward for your resolution.

Regards,
Priyanka Sinha