Blue Dart Express — my atm card - didn't delivery

Address:

Krishnagiri, Tamil Nadu, 635001

Sir, i have received a message from icici bank about my atm card will transmit through blue dart express courier service, krishnagiri, tamil nadu.
I deleted that message on that day itself. On 23.10.2018, i have received a call from blue dart delivery man about my atm delivery but i was in office and no one in my home. Hence i requested him to keep atm in their office and i will come and collect in the evening.
He told me that the office is open until 7:30 pm.
I have visited his office for two days (23 & 24.1018) around 7:15 pm, but they closed their office.
Today (25.10.2018), i went to blue dart express at 1:15 pm, they replied as atm card returned to bank by the manager. Their answer is very irresponsible manner. They asked me about the transaction id/number to track the letter. I don't have that number. Is it correct way to deal this issue.
Kindly attend this issue and solve it.
Thanking you,
S. Mohamed ismail
5/140-1, thiruvalluvar nagar 2nd cross street, krishnagiri, tamil nadu - 635001
Phone [protected]