Blue Dart Express — Non delivery of consignment

Axis bank ltd. Had couriered through blue dart a consignment to be delivered to me. Blue dart tracking code no [protected]. The consignment has not been delivered. On checking the tracking, i found that blue dart ltd. Had mentioned that the consignment not delivered as landmark required.
It is strange that even after possessing my mobile number (As i have got a message from blue dart that the delivery would be attempted on... Day) there was no phone call made to me by the blue dart delivery person to ascertain the correct address or landmark.
This happened earlier also and i had to collect the consignment from axis bank.
Very unprofessional and poor service.