Blue Dart Express — Non delivery of courier by second time

Address:

Ahmednagar, Maharashtra, 414201

My policy documents sent by ICICI lombard has been return by you to compony this happen second time.your office has contact me and ask to collect the courier from your office as the service of blue dart is not available to my address then sir my question is that why your company has accepted my courier from sender company i.e.ICICI lombard, it may create trouble for me for insurance claim.
As you are service provider how can you ask to any customer to come and collect the courier from you office, first time the lady who contacted me from the landline number of your Ahmednagar office ask to me to collect the courier else it wil be returned to sender.