Blue Dart Express — non delivery of item at kochi

Address:

Ernakulam, Kerala, 682004

Hello,
I had placed an order with amazon.in on the 13 of dec. This order reached my city kochi on 15 dec as per blue dart tracking. I got a message on 16 dec saying it cannot be delivered due to address issues. I called up customer care and updated the address as well as tel no the same day. There was no response till 20 dec in spite of repeated calls to your customer care. On 20 dec i got a message package out for delivery. Again in the evening i got a message saying address issues.
It is pertinent to mention that
(A) this package has been in the possession of blue dart kochi since 16 dec.
(B) no calls came to either my mobile or land line from any delivery person
(C) your customer care intimated that it could not be delivered due to operational reasons

Firstly, what operational reasons are there other than your primary job of delivery?
Secondly, why did no call come to me if there are any issues?
Thirdly, why has no attempt been made to deliver for five days?
Is it because you don't have a transport to deliver or adequate manpower for the same?
For a brand like blue dart it certainly does not augur well to ruin your reputation like this.
My waybill no is [protected]. Please look into the matter urgently and take corrective action.
Please do not force me to raise the level.

With warm regards,
Cdr amit ganesh