Blue Dart Express — non delivery of the item

Address:

793018

Ref: waybill no. [protected]
Sir/madam,
On 14/11/2017 i send a parcel to my customer [kavitha jain
B7b, neigrihms quarters, mawdiangdiang, shillong 793018, ml]
As per the tracking record it reached the destination on 18/11/2017.
But blue dart person at shillong was not ready to deliver the parcel to my customer at his address. So there was a dispute between blue dart people at shillong and my customer.
The customer paid the shipping charge and it is our duty to reach the customer's address. But blue dart shillong returned the item without my concern and mentioned that "returned to origin at shipper's request". But i did not request and if it comes back i am in loss of a big amount. I need a resolution for this. It is your staffs duty to deliver the item to customer. Instead of that calling the customer to office and deliver the parcel is not the right method of service. We did not expected such type of delivery system from a reputed firm like blue dart. We are paying a high service charge to blue dart for your service. This type of service behavior from blue dart we can not imagine at all.in this issue i lost money as well as our reputation
So i am requesting you to compensate my loss due to inhuman behaviour of shillong blue dart.
Expecting your early response.

With due respect,

T v babu
Thalayolaparambu
Kerala
Pin 686605
Mail id; [protected]@gmail.com