Blue Dart Express — not delivering product awb [protected]

Address:

Valuparambil house, Thathappilly po, near monappas fire works, 683520

I have ordered a product from nykaa with awb [protected].
Your bluedart centre at north paravur. (Ernakulam district... Pin code 683520). They didn't even contact me and cancelled the order. This is the worst customer service i have ever faced. When i tried to contact them they scolded me and said it's my responsibility to collect the package from the centre.