Blue Dart Express — not get my courier

My PAN card has been dispatched by NSDL thru Blue dart express limited on 02/08/2018. But till date I could not get my PAN card from Blue dart, also no call or email has been received from Blue dart, I called to customer care no. but I am not satisfied. I urgently need my PAN card, so I am requesting you to kindly take suitable action against my problem. My airway bill no. is [protected]
I am attaching screen shot of status shown by NSDL on which courier agency and airway bill no. is also mentioned.
I am expecting you that you will help me regarding this problem, I am waiting for your reply.
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