[Resolved]  Blue Dart Express — Order status Waybill no [protected]

My order waybill no is [protected]. My order was supposed to be delivered today as I got a text message at 4:53 PM. It was an iphone mini 12 with an exchange for an older model with a new one. The shipment did not arrive for 5 hours and then it was automatically cancelled with the message "Customer not ready with exchange".

Nobody from Bluedart even contacted me and asked me about anything. Instead you people automatically cancelled the delivery attempt and wrote made up reasons with your own thinking. What kind of behavior and work ethic you people are doing? I need my shipment asap and if you cancel the order this time without my consent I will straight away have to take action against you people.