Blue Dart Express — pan card not delivering even the employee know address very well

Address:

Gautam Buddh Nagar, Uttar Pradesh

I registered a company prdairy products pvt. Ltd. And i got a message from nsdl with awb no. [protected] for the delivery of my pan card through blue dart. Checed the status to know where it is then i saw "undelivered shipment held at location" and i also talked on customer care they told me that we can hold it for today n you can take it from our office which is 18 k. M away (Sector 81, noida) from my address (Rozayakubpur, greater noida west, near cherry county). I am not able to understand why the guys are not delivering on my address which is not rural area.