Blue Dart Express — parcel delivered to someone else without any contact

Address:

No 167 Thittukaadu, Muthugounden palayam, Kanjikoil, Erode, Tamil Nadu, 638116

I bought a fast tag from kotak bank and it was shipped through blue dart [protected]. On tracking, it says the fast tag was delivered on jan 14th but i had not received it and the recipient name is given as some one else. I contacted blue dart via twitter and email and they said they will look into it but no response for 4 days even after mentioning it's urgent as fast tag is now mandatory. Also their toll free no[protected] always says the network is congested. Such a lousy service for a premium brand. Local couriers are better.