Blue Dart Express — passport delivery

Address: Pune, Maharashtra, 411005

Hi,
My passport was not handed over to me personally when i reached blue dart kothrud office nor it was delivered on time inspite of pleading it for urgency. I had international travel to italy 15-jan-2018 evening at 9.15 pm from mumbai. I was not given passport at blue dart kothrud office but promised that it will be delivered at 12.30 pm which was surprisingly not.
Due to blue dart kothrud team bizzare service, i needed to cancel my flight ticket was costs me 23500 as it was cancelled in last minute. Also, car from pune to mumbai which charged 3000 rs was cancelled and penalized me 1000rs. This is totally due to irresponsible behaviour of blue dart kothrud team.
Now, i want to know from blue dart top management, is this the way, you handle emergency cases. If so, then please think over it and kindly give proper training to your staff especially the delivery segment.
This is hopeless and careless approach by blue dart kothrud team.
I will make sure none of my colleagues (1500+ office employees) will use blue dart service in future as it just doesn't care no matter the situation is.
I wish i do not come across blue dart service anywhere in future.
Good luck.
You can reach me at devendra. [protected]@gmail.com in case if you need additional information.