Blue Dart Express — poor delivery service of blue dart at silchar, assam

Address:

Cachar, Assam, 788007

I am a regular online purchaser and often my shipments are sent through blue dart but each time your franchisee at silchar disappoint me with their delivery service. Eg. My consignments bearing tracking id #[protected] ; #[protected] etc has reached the courier point on 27th sept, 17 but till now they have not delivered me. Often i need to visit the office of the blue dart and pickup my packages instead of home delivery. Where as services of other courier agency's like "delhivery" ; "express bees", "dtdc" are much better.
I expect you will consider my worries seriously and take proper action to improve your customer services at silchar. Thanks.
Attached some docs for your enquiry.