Blue Dart Express — product shipped through amazon not delivered

Address:

Raichur, Karnataka, 584101

Dear sir,
My order no. [protected] was not delivered to my address the reason stating that the area is not covered by blue dart, i had even given an alternate address of the city still my concern remained unanswered, why should a customer be penalised for this.
An early response would highly be appreciated.
My mail id is [protected]@gmail.com and my cell no. Is [protected]

Regards
Subroto biswas