Blue Dart Express — regarding false delivery report to sender

Address:

396230

Dear sir/ma'm,
My name is yashwantrao patil, living in silvassa, dadra and nagar haveli. Hereby, i wanted to register a complain of false delivery report by blue dart to sender of my package. Here, i have mentioned all the details.

On 15th january 2019, i got a message from my hdfc bank that they have dispatched my credit card through blue dart services having number - [protected]. On 1st of february, i got a message from hdfc bank that your card is returned to us (Hdfc bank).
Here, do mark that no communication was done by blue dart regarding sending or delivering of package also most importantly, delivery was not taken place.

On 8th february 2019, i got a message from blue dart (Thankfully) that my hdfc shipment (Same credit card that was not delivered by you) will be attempted by blue dart today having number - [protected]. So, i tracked my shipment online on which i found this message "consignee not available." but none came to my address to deliver it or not even a call given by your delivery boy. So, on 9th february, i personally visited your blue dart courier services, tokarkhada, silvassa and talked to your employee. I asked about delivery boy for this false message. I got an reply that i can't found it as my server is not working properly right now. Then i urged him to find my package in their office and luckily they found it.

I wanted to register a complain over there but i didn't find any 'complain box"or"complain register".
Please take necessary actions regarding it so your service's reliability can be increased and you can be more trust able courier services.

My contact number is [protected] if you want more explanation.

I hope you will come up with some kind of solutions for this.

Regards,
Yashwantrao patil