Blue Dart Express — resource did not have courrier even after contacting and being at a very near by place

Address:

Bhopal, Madhya Pradesh, 462030

Your employee tarun who distributes courier at bairagarh location didnot gave me any call to give away courrier, when icalled him he sais i am at same location but ill come to your home location after 2 hours.
After that he called me back in 50-55 min approx and said me to come and receice courrier, but as i was alredy informed by him for delay f 2 hours i took out some work for market place near by, some how i told my wife to reach home and receive courrier but he used abusive language with my wife and did gave us courrier..
I need organization to take strick action against the resource..

incident date:[protected]
time: between 4:30 to 6:00 pm
Compalint raised by : Lokesh Wadhwani
Docket number: [protected]
Deliverable item:- Axis bank credit card which is really urgent for me.
Contact Number: [protected] / [protected]