Blue Dart Express — shipment booked and taken back by us

Address:34, V.G.P South Avenue, Panayur, Chennai, Tamil Nadu, 600119

We have booked one shipment for uk from chennai. Bluedart refused to book the same because cargo dept. Didn’t accept the shipment since the label contains hazards symbol even though the container are empty. Due to this we have collected back the shipment. Shipment details mentioned below:
Awb number and date of booking: [protected] / february 17, 2020.

We are waiting since february 26, 2020 for the refund, there is no response from bluedart - kumaran nagar branch, sholinganallur, chennai
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Didn't receive the nykaa order but status showing as delivered, tried reaching the delivery executive again but he is not lifting my phone, watchman said nobody has attempted to deliver today

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