Blue Dart Express — taking extra money from the customer

Address:

110042

Sir,
I received a courier through Blue Dart services, sent by limeroad (order no.: [protected]) on[protected] at 11:40 AM. The courier amount was Rs 490/- and courier boy had charged Rs 500/- to me and refused to return the balance amount. His phone no. is [protected].
If you people charge extra amount from all customers like this, it is not good for the reputation of your company. you guys are making fool of innocent public and filling your pockets.
it is really shameful.
it was my responsibility to inform you, Now to take action or not in this regard is your wish.

regards
Raminder Kaur