Blue Dart Express — the package has not been delivered to the right person

Address:	Pune, Maharashtra, 411057
Website:	Package not delivered to the intended recipient

Ref no. 011532 for package. I received a call on 13th nov, 2018 for package delivery. However, i was not present at the location to pick the order, so requested the delivery boy to deliver it the next day that is on 14th nov, 2017.
However, i did not receive any call the next day and when i am checking, it says the package has been delivered to some person named krishna.
I don't understand what kind of service is this. This is an urgent case. If the package cannot be delivered to me, it should go back to the sender. How can it be delivered to some random person without my confirmation.
I request you to inquire about the package asap.