Blue Dart Express — they do status update as prohibited area-entry restricted for delivery without contacting customer

Address: 201301

Today is 11th jan and from the last 3 days i am getting status update of my parcel on bluedart portal as "prohibited area-entry restricted for delivery".

They are updating status without making any phone call to the customer.

I didn't receive any call from the delivery boy that he is facing any issue in delivery, although status updates every day.

I chased them on customer care but they provide a very generic solution that they are trying to deliver. They don't want to take it seriously.

I posted a complaint on their portal but again from there i received very generic mail as

"we regret the inconvenience caused to you.
We have informed the concerned service centre to verify and get back accordingly."

But i didn't receive call from any person.