Blue Dart Express — Urgent: parcel marked as delivered but not received airway bill no. [protected]

Dear [Courier Company Name] Customer Support,

My name is Shamina Kasthur, and I am writing to raise a complaint regarding a parcel associated with Airway Bill No. [protected]. I received a notification stating that the package was delivered on 9th July 2025 and handed over to me. However, I have not received any parcel.

This package contains my HDC card, which is important and needs to be delivered securely to the correct recipient.
Please investigate this matter urgently and provide the following:
Proof of delivery (POD), including recipient signature or photo
Location where the parcel was delivered
Immediate action to locate and redeliver the parcel to the correct person
Kindly treat this matter as urgent and confirm receipt of this complaint.
Thank you for your assistance.

Sincerely,
Shamina Kasthur
[protected]