Blue Dart Express — Very disappointed at unexplained delay in delivery of package

Address:	712136
Website:	bluedart.com

Sir/madam,
I am angry and extremely disappointed at the service for order tracking number
[protected]

I ordered my package at mi.com and the tracking shows that they shipped it from bangalore on 19 march 11:36 am, and it arrived ccu on 20 march 10:50 am. It was received at hooghly on 20 march 2016 04:17 pm.

As per progress, i expected it on the same day, if not the next day (Latest by 21 march) because it does not take long to arrive chandannagar from serampore. But it did not arrive even the next day 22 march (Today), although none of these days was a holiday.

The tracking shows the shipment was out for delivery on 22 march 10 am, which means it should have been delivered today. There was no sign of it. Tomorrow is dol, and holi follows, so i can expect it won’t arrive tomorrow as well. Can you please explain to me the cause of this delay?

When the shipment arrives on 20 march, why is it not delivered that day?
Why is there no entry/progress of tracking on 21 march the whole day?
When it is finally out for delivery on 22 march at 10 am, after left there for 2 days, why does it not arrive even that whole day?

I am very displeased to say the least.

Let me add. I called [protected] (Got the contact from internet for serampore hub) at 10:02 pm yesterday to know the matter. I do not know the person’s name, but i was surprised at his rudeness. I asked if i can get info for my shipment. He replied that office had closed and i should call in office-hours and abruptly hung up. I was taken aback at this behaviour. I did not know the office timings, but he could have atleast been polite in telling me that. I called again to know the office timings and when should i call. I asked him why did he end the line so rudely last time. I quote his words below:

“keno phaltu bokchhen? Bollam toh ekhon hobena. Ekhon kichhu bolte parbo na. Besh korechhi phone kete diyechhi. Erom shomoy phone korle etai hobe. Raat dosh tae phone kete dewai hobe. Apni kal shokale phone korun, apnake shudhu help noy, puro history bolbo.”

I was stunned at his tone. Do you employ and train these people only to serve at office hours and talk in such manner when someone calls outside their hours? I think i will not go for your service ever again. This one is not in my hands and am helpless. You may note that i am a journalist and am going to talk to my colleagues and publish this grievance in leading newspapers of kolkata as soon as possible.

Attached is the details of the order as available on mi.com.

Thanks.

Anurag ray.
[protected]

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