Blue Dart Express — Waybill number : [protected]; bluedart seeking employment information and not delivering the consignment

Address:	Hyderabad, Andhra Pradesh, 500038
Website:	www.bluedart.com

Hello team,

My credit card has expired and i am waiting for the new card which is being held by your delivery executive.

1) how is bluedart concerned about my employer?
The executive who called me today (After your assurance email) states that "as you are not working with hsbc currently, we will not deliver the card. The card will be returned back. You can complain to anyone you wish" the phone number from which 3 calls were made and subsequent denial was shared is: [protected]

- is bluedart supposed to do the pre-checks of my employment before delivering the consignment?
- what legal standing does the courier service have in seeking such personal/sensitive information?
- are you seeking sensitive information for any undue use of this?
- is it a policy by bluedart to seek employment and other sensitive/personal information before delivering consignments?

2) i am being contacted by the delivery agent after 7 days of holding the consignment; while the tracking status was being updated with various reasons.

- do you give freehand to your delivery agents to update false information on tracking page
- don't you have a mechanism to check if the da has really contacted the customer or attempted delivery?
- do you let your das speak and behave rudely and unruly with the customers?
- is it - 'because of customers that bluedart exists' or is it - 'because of you (Bluedart) that customers exist'

3) bluedart is acting like an extortion company!
You are holding my consignment which is a credit card and playing a game of extortion without delivering it to me. The worst part is the false updation of tracking and seeking sensitive information and denying delivery basis my employment.

I received another package from your bluedart safely and ontime. Check this tracking:-your amazon order with blue dart awb# [protected] was delivered at 1134 on 16-feb-17 to self.