Blue Dart Express — worst customer service and lack of responsibility

Address:Jorhat, Assam, 785001

I applied for pan card in the month of may-june which should have been delivered by bule dart express (Jorhat) by 26 th july 2017 which i haven't received, when i went to inquire about it, i received a very irresponsible reply from the courier (Blue dart express), they said that we receive thousand of pan card for delivery every day so it is not possible to deliver it to everyone. This type of behavior is not acceptable so i would like some strict action against so this wont happen to any customer
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My parcel supposed to come today, I was not able to attend the call due to highly traffic. When i call back to the delivery number, it was an automated machine they used to call. So no communication no delivery, even they don't give their number on sms.
I am not receiving my bank debit card from blue dart courier. Also I can't contact blue dart courier service. Please help me. Ref no.[protected]

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    Shalimar Co-Op Housing Society Ltd, Ashram Road, Ahmedabad, Gujarat, India - 380009
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