Blue Star India — air conditioner complaint

Address:

Thane, Maharashtra, 421506

Till date not attended and not even replaced the unit. Area manager is not attending the call on given no.

From: [protected]@bluestarindia.com [mailto:[protected]@bluestarindia.com]
Sent: wednesday, january 03, 2018 2:52 pm
To: [protected]@parasdefence.com
Cc: [protected]@bluestarindia.com; [protected]@bluestarindia.com
Subject: re: complaint against water lekage

Dear customer,
Thank you for writing to us.

With refer to your complaint id or ticket number i. E. J[protected]

We deeply regret the inconvenience you have faced. We will personally follow up on your case to ensure resolution.

Please do note that this issue has been referred to concerned area manager name: vinay sharma phone no: [protected] and he would get the issue resolved as soon as possible.

Please feel free to call our 24 * 7 toll free number[protected].

We look forward to serve you better.

Thanks and regards,
Sanket pendhari
Customer care officer
Toll-free :[protected]
Sms ‘service’ to 57575
Email : [protected]@bluestarindia.com

On 1/3/2018 2:52 pm, prashant-paras wrote:
Dear kadam sir/ sanket sir

Kindly give the date else replace the unit we cannot wait for more days.
Tried calling sanketji he is not attending calls.

Best regards,


Prashant achari
(Production manager)
Paras defence and space technologies ltd.,
M-6, addl. Midc, ambarnath (E),
Dist:thane - 421 506.
Tel +[protected] / 555
Fax +[protected]
Cell +91 [protected]
Email [protected]@parasdefence.com
Web www.shahgroup.biz

From: [protected]@bluestarindia.com [mailto:[protected]@bluestarindia.com]
Sent: tuesday, january 02, 2018 12:22 pm
To: [protected]@parasdefence.com
Cc: [protected]@bluestarindia.com
Subject: *spam* re: complaint against water leakage

Dear customer,

Thank you for writing to us.

With refer to your complaint id or ticket number i. E. J[protected]

We regret the inconvenience caused to you. Please note that we have informed the subject matter to our service delivery engineer name: sanket sawant
Phone no: [protected] and he would get the issue resolved as soon as possible.

Please feel free to call our 24 * 7 toll free number[protected].

We look forward to serve you better.

Thanks and regards,
Nitesh kadam
Customer care officer
Toll-free :[protected]
Sms ‘service’ to 57575
Email : [protected]@bluestarindia.com

On 1/2/2018 11:52 am, prashant-paras wrote:
Dear sir,

We would like to bring to your notice that we have purchased your product split air conditioner dated 03.04.2017. Bill attached for your reference.
Till date it is recorded that this is the 4th complaint for a common defect of water leakage from internal unit which is not yet resolved permanently.
We have already booked complaint dated 24.12.2017 (Tkt no - j[protected]) and your service engineer has stated that the drain tray is damaged. It is surprising too know how this could happen for new ac and how come it was not detected by your previous attendants. It is also surprising to know from your service centre that you don’t have this part in ready stock to replace it immediately and will take minimum 15 days’ time.
If this is the case then we want the whole unit to be replaced immediately as we cannot wait for such long period.

Awaiting your earliest response in this regards.

Kindly treat this matter urgent


Best regards,


Prashant achari
(Production manager)
Paras defence and space technologies ltd.,
M-6, addl. Midc, ambarnath (E),
Dist:thane - 421 506.
Tel +[protected] / 555
Fax +[protected]
Cell +91 [protected]
Email [protected]@parasdefence.com
Web www.shahgroup.biz