Bluedart — bad service from bluedart

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Bluedart

I was to receive a shipment from oneplus through bluedart courier.
The order came to where i live and since i was not available during those hours bluedart rather than trying to contact me again claimed falsely that i refused the order! I never talked or met with them how did i refuse the order?
They simply guessed that i did!
Then they re-shipped the product back to oneplus
I want action to be taken against bluedart for what they did and the pain it caused me! I had to waste hours of my time chatting with oneplus customer service requesting them to send me back the product but i guess they're not sending me back the product!
I can prove that i never refused the order! Can bluedart prove that i did?
I want proper legal action to be taken against bluedart!

I am to complain in consumer forum as well!