Bluedart Courier — not receive our very imported courier

Address:

Ahmedabad, Gujarat

Hi,
We have received the massage.
"dear hdfc bank card member, your credit card has been dispatched to your registered address thru bluedart courier vide awb no [protected] on dt-25/03/2019. Now generate your credit card pin instantly by calling [protected] from your registered mobile number. Kindly track the status thru https://www.bluedart.com"

Now kindly check in this attachment that the courier probably be delivered to us at 27th march 2019. But they argue with us that "the premises was closed at that time so they could not deliver."
But our premises is closing at 7 p. M and which person or which company receive the courier after 7 p. M?

It is our very very imported courier from hdfc and we want it urgently.
The courier company only take money. Is there no any responsibility of the courier company for the customer?

Kindly help us for receive our courier.

Name-vishal tandon
Mo - [protected]