Bluedart — product undelivered

Address:	Bluedart Cherpulassery Office, 679335
Website:	Bluedart India

My nykaa order shipped via bluedart is held at delivery station since a week. Without calling me bluedart updated their status as location not reachable which is not true my office is located in the prime area of the city. Contacted customer care, they registereda complaint and asked to wait for 48 hours but even after 72 hrs there is no news. How can they be so irresponsible.