Boat — Airdopes 131 not delivered yet Order #592723

I placed an order for 2 Boat Airdopes 131 on 24th July 2021 and each priced at INR 1299 through the Boat official website bearing Order #592723. As on 28th July 2021 there is no update on the order and when I am trying to cancel the order, the system is throwing error saying Try again later.
The same product is available in other websites like amazon and flipkart for INR 999 with one day delivery.
Not only they have priced the same product at higher price and shipping information is also not available . I am unable to track the status. Also this purchase has lots its need as it was to be gifted. With no way of tracking the status nor cancelling the order, I would need action to resolve this by cancelling and repaying the amount.