[Resolved]  Boat — No response from the company for claiming warranty.

The earphones o[censored]s i.e. boat rockerz 255 have been sent to claim warranty. It had been two months that the earphones have sent to them. They are not giving any reply in "https://imaginemarketing.freshdesk.com/support/home".
Ticket Number: 1231186
Pickup date of product: 29 june 2020
Issue: Not get chaged when the charger is plugged in

I request that to consider my complaint and help me to claim warranty as soon as possible. I also tried to contact but all lines are busy or switched off or not responding.

Invoice:
Sold By :
Appario Retail Private Ltd
*
Prathamesh Complex, Building No. H, Opp.
Vatika Restaurant, Mumbai - Nasik Highway No. 3,
Bhiwandi By-pass Road
Bhiwandi, Maharashtra, 421302
IN
PAN No: AALCA0171E
GST Registration No: 27AALCA0171E1ZZ
Billing Address :
K Adilakshmi
87/1281-S-55-202 Ikya Manor Apartment,
Saraswathi Nagar
KURNOOL, ANDHRA PRADESH, 518002
IN
State/UT Code: 37
Shipping Address :
K Adilakshmi
K Adilakshmi
87/1281-S-55-202 Ikya Manor Apartment,
Saraswathi Nagar
KURNOOL, ANDHRA PRADESH, 518002
IN
Order Number:[protected]
Order Date: 04.10.2019
Invoice Number : BOM1-548296
Invoice Details : MH-BOM[protected]
Invoice Date : 05.10.2019

My Details:
K M L N Abhishek
Address :
K Adilakshmi
K Adilakshmi
87/1281-S-55-202 Ikya Manor Apartment,
Saraswathi Nagar
KURNOOL, ANDHRA PRADESH, 518002
IN
Phone number: [protected]
Gmail: [protected]@gmail.com
Chat data:

#1231186 Charging Issue

Sunnyabhi122, reported 2 months ago
The Boat Bluetooth earphones are not charging and the charging red LED light is not visible when the charger is plugged in. When we power on the earphone it automatically powers off due to low battery.

Customer Service, said 2 months ago

Dear K Adilakshmi,

Your complaint has been successfully registered and your Ticket Number is 1231186
During normal working days (Monday - Saturday) an agent will be assigned to your ticket and reply to you within 24-48 hours of receiving it.

After approval, reverse pickup (waybill) for faulty unit will be initiated (pin-code must be serviceable).
* Pack (hand-over) only faulty unit in any small box (to avoid physical damage in transit time).
* Do not hand-over Product box, product accessories, invoice etc. to pickup person.

Since this is Door to Door service it would take at-least 12-15 days for the you to receive a replacement unit.

Note :
Warranty is subject to terms & Conditions, Please refer below link to https://www.boat-lifestyle.com/pages/terms-of-use to refer to our terms and conditions
For any further detail please contact our customer services team on +91-[protected].
We are closed on Sunday and all National holidays. Requests received during holiday will be handled the following working day.

************************************************************
Hey boAtheads!

There would be a delay in services such as (pickup, dispatch and technician visit) due to the lock-down.
Our Operations team has limited access and resources, we will stay in regular touch with you over Email and SMS.

Your Patience will be highly appreciated !

Customer Service, said 2 months ago
Dear K Adilakshmi,
We have successfully received your complaint.
Please follow the below steps in order to serve your better:

1. Your reverse Pick up waybill number is stated below,
2. Once the unit is picked up it would reach us in 4/5 working days
3. We would require another 3/4 working days to Repair/Replace the unit if found faulty

4. Once a replacement is issued you will be intimated through SMS and email about dispatch of your Replacement unit
Your waybill number :[protected], you can also track your picked up package using this link https://www.xpressbees.com/track-shipment.aspx
5. Your pick up will be initiated in the next 48 hours

In case you need to change the date and time of your pick please call XpressBees on [protected] or email at [protected]@xpressbees.com and reschedule your pick up.
Your Ticket number is 1231186 please use this ticket number for all future correspondence & for tracking the status of your complaint.

You can Also track the status of your complaint on XpressBees

Please ensure you pack the units properly before handing it over to courier person.
For any further detail please contact our customer services team on +91-[protected]
Reverse pickup will be done as per the permission provided by the govt. to the courier partner for the respective zones, due to COVID-19.
Note:
If any physical damage is detected (found) in your product after receiving it at our end, we will dispatch(return) the same unit at your said address.
We would request you to pack the faulty unit as such it should not get physically damage in transit (transport) period.

Customer Service, said 2 months ago
Dear K Adilakshmi,
We have successfully received your complaint.
Please follow the below steps in order to serve your better:

1. Your reverse Pick up waybill number is stated below,
2. Once the unit is picked up it would reach us in 4/5 working days
3. We would require another 3/4 working days to Repair/Replace the unit if found faulty

4. Once a replacement is issued you will be intimated through SMS and email about dispatch of your Replacement unit
Your waybill number :[protected], you can also track your picked up package using this link https://www.xpressbees.com/track-shipment.aspx
5. Your pick up will be initiated in the next 48 hours

In case you need to change the date and time of your pick please call XpressBees on [protected] or email at [protected]@xpressbees.com and reschedule your pick up.
Your Ticket number is 1231186 please use this ticket number for all future correspondence & for tracking the status of your complaint.

You can Also track the status of your complaint on XpressBees

Please ensure you pack the units properly before handing it over to courier person.
For any further detail please contact our customer services team on +91-[protected]
Reverse pickup will be done as per the permission provided by the govt. to the courier partner for the respective zones, due to COVID-19.
Note:
If any physical damage is detected (found) in your product after receiving it at our end, we will dispatch(return) the same unit at your said address.
We would request you to pack the faulty unit as such it should not get physically damage in transit (transport) period.

Sunnyabhi122, said 2 months ago
I had submitted my boat earphones to the faculty, who sent to us. I not given any receipt of pickup or online receipt after pickup. How can I know that my product is safe and received by you?

Customer Service, said 2 months ago
Ticket Number # 1231186

Hi Sunnyabhi122,

Thank you for reaching out to us,

As tracking details shows that your faulty unit was picked up on 29th June.
Once we receive it at our service center we will update you on email regarding the same.

[protected][protected][protected]
Thanks & Regards,

Support Team - Imagine Marketing Pvt Ltd.
Tel:[protected] | Mon- Sat (11pm- 7pm)|

Note : We are closed on Sunday and all National holidays.

Sunnyabhi122, said 2 months ago
Ok, thank You Sir/madam
Sunnyabhi122, said 2 months ago
Thank you for your response.

Sunnyabhi122, said a month ago
Sir/madam the Xpressbees tracking shows that the product is delivered to the address. But, there is no intimation to us from you that you have received the product. Then, how can we know that our product is safely delivered? Give me proper intimation from time to time about the product status.

Sunnyabhi122, said a month ago
Sir/madam the Xpressbees tracking shows that the product is delivered to the address. But, there is no intimation to us from you that you have received the product. Then, how can we know that our product is safely delivered? Give me proper intimation from time to time about the product status.

Sunnyabhi122, said a month ago
Reply to me.

Sunnyabhi122, said 19 days ago
Why are u not responding properly? It had been a month that the earphones are delivered. when will I claim the warranty on the product?

Sunnyabhi122, said 5 days ago
Why are u not responding properly? It had been a month that the earphones are delivered. when will I claim the warranty on the product?

Sunnyabhi122, said 5 days ago
Why are u not responding properly? It had been a month that the earphones are delivered. when will I claim the warranty on the product?

Sunnyabhi122, said 2 days ago
What is the problem with you? Why are you not responding to the customer? If it continues, you will lose faith on your products. This is the last time to give me a reply.