Boat — Product didnt deliver

Yesterday(June 24th, 2021), I received a notification for my order which stated that the order is delivered. However, I didn't receive any package. I tried connecting with the courier company(ShipRocket), but they denied to entertain my request and advised me to connect with boAt.

Unfortunately, the customer support of boAt is terrible. I have called the support number couple of times but it gets disconnected after 20 mins.
I have also tried to connect with them via email but all I am getting is system-generated responses.

Followings are the details related to the order,
Order #: 484777
Courier: XPRESSBEES SURFACE (through ShipRocket)
Tracking ID: [protected]

Please help me resolve this issue.
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