Boat — Rockerz 255pro yellow

I had purchased boat rockerz 255pro bluetooth wireless earphones in diwali sale. After few months I wasn't getting battery backup as mentioned by the company so I registered a complaint and they provided me with a ticket number - 2288730 and awb[protected], on the next day itself it was pickedup by bluedart delivery boy on 23rd April 2021. I got a message on that they have received my earphones on 1st may 2021 in there service center. I tried to track my product on their website by the help of ticket no -2288730, it shows on 8th may 2021 that replacement product was picked up by their courier partner which is going to out for delivery they had accepted my earphones for replacement so i contacted their delivery partner which was Delivery, they said that they didn't receive the product physically, so i tried calling on their customer executive and on 12th may and after that again and again and they keep answering me same that your product will be delivered within few days and its been more than 2months I haven't received my product yet, I even shared my query on Twitter and there also they keep bluffing and i didn't get the resolution for. My query yet. So i tried to google for help, i got to know all the worst reviews of boat that their company employees are least bother to answer phones, to replace product - their are people who didn't received their products which were in warranty and its been above two month.

They gave me ticket number again which was also useless as the first one. I'm adding all the necessary screenshots related to my query.

I think they are Frauding their customer by not returning any product and they think that common people cannot even touch them. I'm req to gov. Please take actions against this company.

I am really concerned about my product
Please help me.