Boat — warranty place product issue (request id 918196)

Dear team

In jan 2020, put a request for warranty (Request id 918196) as one side head phone was not working.. Product code wireless headphones rockers 275 blue stick cost was 2399/- after 20 days which is too delay but today i have received replace product under warranty scheme is boat rockerz 275 active black cost is 1499/-... Through imagine marketing india pvt ltd which is vendor of boat. Do you think that is this genuine transaction happened? Moreover product which i had received is not fresh piece and bill was also not available in packet. Warranty means hope everyone know about it. Same point address company customer care but everytime replied that your request closed means no responsibility and any action taken from company side. This is nothing just doing fake transaction to other person replace product to be adjusted in other person requirements. Old product bill of 2399/- and warren product image with me (Bill not shared with me) and demand for the same then same replied your request is closed. This is nothing just trying make a fool people.