[Resolved] Book My Show — Debit Card charged but ticket not booked

Joel D'souza

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 401107
Website:	in.bookmyshow.com/mumbai

My name is Joel D'souza. I tried to book a ticket today on https://in.bookmyshow.com/mumbai., i.e. Saturday Nov 12, 2016 for a Marathi movie Vajandar at Cinemax Mira Road (E). Apparently my Debit Card got charged for the amount of 334.52 for two tickets and the entire amount was deducted; however the tickets didn't get confirmed due a transaction failure. Please refund me the entire amount as soon as possible.

Mobile no: [protected]
Amount deducted: 334.52
Bank name: Kotak Mahindra Bank

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Jan 15, 2017

Complaint marked as Resolved

Verified Support

Dec 14, 2016

BookMyShow Customer Care's response Hi Joel,

Your view on the situation is very important to us.

We have checked from our end and found that the amount for the mentioned transaction is not claimed by Bookmyshow and hence ideally the same should not be charged to your card.

Kindly contact the bank authorities regarding the same, as they would be in better position to assist you.

We value you as our customer and thank you for your kind co-operation and patience.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.