Book My Show — Refund for failed online ticket booking

Address:

Ludhiana, Punjab, 141001

Hii

I am Mohit Soni (Mobile no. [protected]). I booked 2 tickets for Ambarsariya using BookMyShow application on mobile for PVR Cinema Silver Arc, Ludhiana for 9.55 PM show for date 25 March 2016 using Kotak Mahindera Bank net banking
After selecting seats and entering my account details, bookmyshow website displayed some message like 'processing...' and after some time, it displayed, 'oops, an error occurred'.
But an amount of Rs 397.80 was debited from my account. I waited for around 20-25 minutes, but i didn't receive any sms or e-mail from book my show for confirmation of tickets but i did receive sms from kotak bank for deduction of money.

Now, After 20 minutes i again tried to book some other 2 tickets and i received sms and mail from book my show this time for other show.

So, basically money for my 1st transaction should be refunded bookmyshow as it didn't handle the transaction properly and deducted amount without booking the seats.

I contacted the on-line customer care executives also but they also just say that we will contact you as soon as possible but then there is no reply/respose.

I request a refund of Rs 397.80/- from bookmyshow.

Transaction Details are:
25/03/2015 ref no. PG-[protected]
amount Rs. 397.80/-