Booking.com — complaint about cancellation of hotel without any communication | |||
Hello, I have booked the Boutique room in Ooty, by GuestHouser 26308 for 19th oct to 21 oct 2018 via Booking.com.Due to some reason we were late and I had shared my late check-in details to the property via booking.com .I tried calling the property several times, nobody picked up the call. The customer service of booking.com also responded late. I wanted to show my family a good time in ooty and what I showed was 4 hrs of searching for rooms at night after arriving in packed Ooty where there were no rooms available at all.After struggling, at 11.30 PM we got a lodge that was so miserable for which we were charged 6500 for that night.We had to pay double charge for the dinner that night . Next day again we had to struggle to get another room with higher price obviously..This was the worst trip ever for me. We got less time for sightseeing than what we expected.The sad part was my parents were with me in this bad situation. This is all because we didn't have a room to stay. I got the refund of my booking.But I want compensation for the extra charges paid and for the trouble my family went through.I would have booked some other place if informed earlier. I want an explanation why did the property cancelled my booking. How could they cancel the booking at the last moment.The booking.com customer service is not responding via email.So I have came here. • Confirmation number: [protected] • PIN: 9632 • Email address used to make the reservation: abhisek.[protected]@gmail.com • Property name and location: Boutique room in Ooty, by GuestHouser 26308, • Check-in and check-out date: 19 oct 2018- 21 oct 2018. Booking.com customer service no:[protected]. Attachment screenshots of receipts I paid to the lodge, payment details to the property(guesthouser), booking confirmation for the property. Was this information helpful? | |||
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