[Resolved] BookMyShow — Account debited but cinema tickets not issued. | |||||
On 31Aug 2016 I booked two Platinum Tickets of Rustom for 03.50 PM show at SRS Gorakhpur (U.P) through on line banking services .My SBI account was debited by Rupees 368/-but tickets were denied by BMS show system.Reason was given "we are sorry that your payment for Rustom at SRS City Mall Park Road Gorakhpur (Audi 2)failed". I reached & explained the authority about my case.He said you book again by giving cash & enjoy the movie your fund will automatically be refunded within 24Hrs .I booked 2 more tickets & got seat No-N- 10&N-11 though previously I tried for seat NO-N-8 & N-9 . I request you for the refund at the earliest & oblige. P.B.Singh. MOb-[protected] [protected]@yahoo.com Was this information helpful? | |||||
Oct 6, 2016 Complaint marked as Resolved Verified Support Sep 05, 2016 BookMyShow Customer Care's response Hi, We certainly do understand the expectations of our valued and esteemed customers and really strive hard to live up to their expectations. Our database reflects 1 transaction dated 31st Aug 2016 with 2 payment attempts wherein 1 was a successful against the booking id WLX83NN and other was unsuccessful. We have checked from our end and found that the amount for the mentioned transaction is not claimed by Bookmyshow and hence ideally the same should not be charged to your card. Kindly contact the bank authorities regarding the same, as they would be in better position to assist you. We value you as our customer and thank you for your kind co-operation and patience. Regards, Team BookMyShow Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative. | |||||
 1 Comment | |||||
Comments
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
57%
Complaints
1528
Pending
0
Resolved
852
View all 1528 BookMyShow reviews & complaints
+91 22 3989 5050
+91 22 6508 8960
Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme, Mumbai, Maharashtra, India
View all BookMyShow contact information
Value: Upto INR 140 off
Validity: Extended until 31st August
For: Exclusively, YOU!
Email Id: [protected]@gmail.com
Need we say more?
Please ignore if already redeemed.
In online book my show not acceptin this code
Howhich to redeem
Your view on the situation is very important to us.
As per the updates, the mentioned offer has been exhausted and no longer available.
Just in case you're notified in future, do share the screenshot of the error encountered( on helpdesk@bookmyshow.com or Live Chat) along with the contact details so that we can provide you fair resolution.
Appreciate your patience.
Take Care,
Team BookMyShow
Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.