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2.8
Updated: Oct 4, 2025
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BookMyShow reviews & complaints page 12

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A
Abhi_sp
Apr 11, 2022
Dec 7, 2023
This thread was updated on Dec 7, 2023
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Hello sir, myself shanthipriya, i have recently booked today (10/04/2022)4 tickets for beast movie via book my show website. I proceeded to pay for the same with gpay but it was unsuccessful and got a message from book my show that payment was failed. So then i paid with my debit card and booking was successful. Immediately after this, my first payment went successful too and my amount got deducted again. This is how my money got debited twice for the same tickets. I kindly request you to refund my money. Thank you.
+1 photos
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Yesterday I tried booking tickets for the movie through BookMyShow, it was unsuccessful twice, but amount was deducted both the times. One amount out of both is credited back and showed refunded, but another amount is not credited yet, though showing refunded, please check at your end arrange the refund sooner. Thank you

BookMyShow Amount deducted twice for same tickets - Please refund - Comment #4065872 - Image #0
BookMyShow Amount deducted twice for same tickets - Please refund - Comment #4065872 - Image #1
BookMyShow Amount deducted twice for same tickets - Please refund - Comment #4065872 - Image #2
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Did the money got refunded for the Double Deduction?
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    S
    Selvaganabady Shanmugam
    Apr 11, 2022
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    Address: 111, Pointcare Street, Karamanikuppam,Puducherry

    I booked 2 tickets today through internet booking but rec'd a message that amt was deducted from my account. Still not received the ticket. Transaction detail Ref. IGANJBXMJ2.
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      R
      Rajeshbubloo
      from Theni, Tamil Nadu
      Apr 10, 2022
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      Address: Theni fathuma theatre

      In theni fathuma theatre air conditioning is there, but there are not switching on the Ac. But they are collecting the ticket charges as 150Rs. And more over the infrastructure is not hygenic
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        D
        dmap
        Apr 10, 2022
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        Hi, I booked 10 movie tickets for my friends, in the last min 3 people were unable to make it hence decided to cancel the tickets to rebook for remaining people. The customer care simply said that it's not possible. Even though the movie hasn't released yet. We are booking tickets with your organization and you are the responsible for your customers, received a ### response from the support. Simply they are blaming the theaters. Worst service and worst response.
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        Same happened to me, BookMyShow is ### now
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          R
          Rahim Makhani
          Apr 9, 2022
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          I tried booking the show for Sunday 10th April 22 and then what happened was ticket got booked however the ticket booked and how they are saying no to refund this is pathetic company the history of customer does say that it's has never happened in past why would and educated customer choose wrong date? I asked for logs but they are providing logs for the same.
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            S
            sskothap
            from Chennai, Tamil Nadu
            Apr 8, 2022
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            Website: bookmyshow.com

            I have booked 3 movie tickets (Telugu Movie RRR) on 08th April 2022 at 2.20 pm (approximately) for the next day's show in Hyderabad. I got an error screenshot after the first booking which I can share later for reference. Since I have not received any confirmation of the tickets, I end up booking again (3 more tickets).
            I have reached their email support team and they reluctantly say we can't cancel the tickets instead, you can share these tickets with your family members. I have also talked to their support team and shared all the required details but even then they didn't assure me of any confirmation of the refund of the tickets. I am ending up on the losing side due to their technical fault.

            Please help me in this regard.
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              R
              RavmeetKaur
              Apr 8, 2022
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              ..I booked 3 tickets for a movie show that was last night but the cinema did not run the show as there were not enough people to watch. How do I get a refund now? Also, the bookmyshow customer care service is completely useless. No responds to any texts or calls whatsoever. I advise you to fix this issue and make sure that the refund is processed back to me ASAP...as I'm not willing to pay for a show I didn't watch!
              Cinema: JP cinemas Chhatarpur (M.P.) 471001
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                S
                Sehroop Kaur Babrah
                Apr 5, 2022
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                Amount of Rs 6424 is deducted from my account but the tickets were not booked from rupay debit card. I need to have my tickets book to earliest or return the money
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                  N
                  Niva@
                  from Delhi, Delhi
                  Apr 4, 2022
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                  My booking id 1) WXQX7JQ and 2) WNK438H was cancelled by cinema on april 1st.But still now i doesn't receive any refund confirmation email or sms from bookmyshow. Kindly do the needful asap.Also no active customer support.No contact number provided.Bookmyshow chat facility is the slowest not live one.This gross violation of law under consumer protections act.
                  Even when i submitted contact form no use.
                  Even after 4 days, for the show that was cancelled by the theater i still doesn't receive a single info about my refund.I tried many ways to contact but no response.
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                    S
                    sindhu d
                    Apr 3, 2022
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                    Address: #A074 GRC brundavan, iti layout 3rd phase, opp to gopalan arcade

                    Theater has not provided the food as they haven't received the message regarding the food combo, would like to get refund for it or please do provide the food combo.
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                      P
                      PURUSHOTHAM VASU
                      Apr 2, 2022
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                      Website: bookmyshow.com

                      My money got deducted but my tickets are not booked but twice
                      +1 photos
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                        P
                        Praneetha Gutta
                        from Hyderabad, Telangana
                        Mar 30, 2022
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                        Have faced a lot of issue finding seats. There is no row number given along with the seat numbers. Have called the customer care and they gave the wrong row number. It was very irritating.
                        This small printing mistake cost us lot of time waste and it took lot of efforts to find the right seats and additionally it made our movie experience very bad.
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                          R
                          raman1818
                          from Mumbai, Maharashtra
                          Mar 27, 2022
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                          Address: Patiala

                          Service and food commitment delivery is too bad
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                            V
                            Varunguy
                            from Ghaziabad, Uttar Pradesh
                            Mar 27, 2022
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                            On 19th March 2022, I booked 4 tickets via bookmyshow however due to technical error on their website I got an error that tickets can't be booked due to technical issue / high traffic however my money got deducted of INR 707

                            After chasing them continuously from last 1 week via email they are unable to refund my amount and denying about the error on their website.

                            Request you to please look into this matter and help me to get my money back.

                            Thanks

                            Varun Malhotra
                            [protected]
                            +1 photos
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                              A
                              Afroozappu
                              Mar 27, 2022
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                              Address: Hari hara talkies jammikunta karimnagar Telangana

                              Hello I had booked 2 tickets on 21/03/22 for the movie RRR for Sunday 27/3/22 in hari hara talkies jammikunta the theatre had only permission for the show the cinema on release day it self (25/03/22) but my tickets was confirmed through bookmyshow on Sunday(27/03/22) but there is no show on tha patricular theatre on Sunday but why My ticket confirmed by bms there no shown on that day so please refund my amount soon by the cancellation process there are taking the half of the ticket price for none of my fault and they had the poor customer service they did not respond it all this is so bad for bms
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                                S
                                Sai Charan Vadla
                                Mar 26, 2022
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                                I was trying to book move tickets from bookmyshow platform.
                                At the time of payment process
                                I've done my payment process through Google pay and I received a message that money debited and after few moments, the page is showing like process failed.
                                Then I opened Google pay and it is showing like payment request is expired.
                                Please solve this issue and kindly send my money back.
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                                  S
                                  Shivprasad Gujaran
                                  Mar 26, 2022
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                                  I have been trying to contact bookmyshow many times but no one replies and the conversation automatically closes
                                  An if try to call they put it in hold..
                                  I booked tickets of imagica on 15th august 2021 which is valid for a year but can't gmfind it in historyi need a duplicate copy of the ticket
                                  Pleasee send me one
                                  Mar 26, 2022
                                  Updated by Shivprasad Gujaran                                   Please send me the copy of tickets
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                                    A
                                    Adharsh Venkatesan
                                    Mar 26, 2022
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                                    Movie theater location change

                                    Hi,

                                    I've booked 5 tickets for RRR movie for Sunday (27/03/2022) morning 10.30AM show in Venkateswara theater, KR pur am, Bangalore. But actual location I need to book was Venkateswara theatre, Kengeri, Bangalore. I mistakenly booked in wrong location. Can you please do the needful to change the location of those tickets to Venkateswara theatre, Kengeri, Bangalore . Ticket details provided below

                                    Second C - A30...
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                                    V
                                    VrockSssssss
                                    from Palghar, Maharashtra
                                    Mar 26, 2022
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                                    Hi Team, I have booked my ticket for RRR movie today dating 26 March 2022 @1:07pm however money is deducted through net banking and the tickets are cancelled... If money is deducted why you guys have cancelled the ticket you could have continued the transaction... And if not you should refund the amount as soon as possible... What are you guys gonna do by keeping our money for 5-7 working days. As per your refund policy its a lot of time...Refund the money as soon as possible...
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                                      B
                                      Boini Balraj
                                      Mar 25, 2022
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                                      Address: Hyderabad

                                      I have booked 3 RRR tickets on 28 th March in Hyderabad
                                      Ticket booking confirmed
                                      But please send me entrance scanner
                                      On WhatsApp [protected]
                                      +1 photos
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