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BookMyShow Complaints & Reviews

2.8
Updated: Oct 4, 2025
Complaints 1543
Resolved
852
Unresolved
691
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BookMyShow reviews & complaints page 13

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M
manoranjanv samal
from Delhi, Delhi
Apr 26, 2022
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I had booked ticket at gpr multiplex Hyderabad for jersey at 4 pm but found that show was cancelled after reaching there. There was no intimation from book my show even being informed by cinema hall to them. On calling customer care, they told that they have no information and will update soon. It has been more than 30 hrs but have not received any refund sms from book my show. It is highly irresponsible attitude from them as I have not been assured about my refund yet
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    R
    Rishabhthakur_7
    from Alwar, Rajasthan
    Apr 24, 2022
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    Resolved

    Website: Bookmyshow.com

    On 15th April I tried booking KGF 2 tickets and paid ₹1240.48 through UPI but the booking was shown cancelled even though the money was charged. The website stated that I'll get my refund within 5-7 working days but still I haven't recieved my refund amount yet. I've tried to connect with the customer support of bookmyshow but still the amount haven't been refunded. They said that they haven't recieved the amount and to check with the bank. After looking through all of this the bank replied that the transaction is successful and money is with bookmyshow. Is this the kind of experience you'd want from bookmyshow after getting robbed of hard earned money. Following screenshot is the confirmation by the bank. Please refund my money immediately.
    Apr 25, 2022
    Complaint marked as Resolved 
    Refund sent to bank account
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      Raj Kiran Gudipati
      from Kazipet, Andhra Pradesh
      Apr 24, 2022
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      Booked a ticket on 9th April for Morning show i.e., 10:30 AM. And cinema didn't play the movie due to technical issues. But this wasn't intimated in prior, instead got to know after reaching destination. Raised this issue to Bookmyshow support team but they aren't concerned. It's been more than 2 weeks, still no info about refund even after raising this issue several times. Bookmyshow replying the same text saying " Thank you for your overwhelming response..." irrespective of my question.
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        A
        ashu ram
        Apr 20, 2022
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        Address: Ranchi

        Double payment by mistake but due payment not received refund money
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          S
          from Ahmedabad, Gujarat
          Apr 18, 2022
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          I booked an RRR Movie ticket, upon reaching TITU CINEMA Balrampur District, Cinema Hall Operator Did not run the show of the RRR movie at 12:05 pm today (11/04/2022). HE told me that the sufficient number of people have not booked the show for this slot. Operator has cancelled the show. You will get the amount of refund.
          In this case Please refund me as soon as possible.
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            Y
            Yash Motwani
            from Karimnagar, Telangana
            Apr 17, 2022
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            I did the payment through the scan mode on the website. I didnt login to the website though. My money got deducted and i didnt recieve the ticket. please look into this and refund my money.

            Transaction ID: T2204171123022171014884

            I did the payment at 11:23am IST on 17th April 2022.

            Please look into this and resolve it.
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              K
              KavinayaV
              Apr 16, 2022
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              Website: BookMyShow

              I’ve booked for RRR movie at Karpagam Cinemas, Coimbatore, through BookMyShow for April 11 show. The cinema cancelled the show and the show was not played. But I didn’t get any information through message/mail. Even though if I go to purchase history on BookMyShow app now, it shows as if I’ve watched the movie. My booking ID is : WL89PJM. I’ve paid 766rs and I want my money back.
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                J
                Jsfb
                from Nagpur, Maharashtra
                Apr 15, 2022
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                I book the tickets of KGF2 movie through bookmyshow in dt 16/04/2022 but I want to cancel the tickets. When I cancelled the tickets not able to cancel and also payment is not refundable.customer care also not help to resolve.
                Refund my amount otherwise I will complaint to cusumer forum.
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                  G
                  GK S
                  Apr 15, 2022
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                  I Rented movie Spider Man No way home via my Smart TV, it was successful till the Payment made from the TV itself. But once I start to Press Play and wait for watching the movie isnât playing at all in TV . It throws up an error âsaying something went wrongâ. If this moview isnât playing at all then why this has payment option in TV. This such a clever cheating CUSTOMERs. On top of it there is no refund or cancellation option also, very cheap tricks in looting CUSTOMERs money. I wish they had some other competitors at least then would they have developed..
                  They know no one can book a CONSUMER COMPLAINT against them.
                  I tried to send mail to CUSTOMER support also, but none of them reply back with solution even after 2 days. If they reply post 2 days they give the same ### FAQ they give which is useless
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                    A
                    Arif Ahmd
                    Apr 14, 2022
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                    Iam booked for KGF 2 on 14 April 2022 money deducted but not booked my ticket please send it back
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                      H
                      hari9797
                      from Punalur, Kerala
                      Apr 13, 2022
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                      I booked 6 movie ticket for date 1404/2022, but I got ticket with date 13/04/2022. Please help on this..mail id - [protected]@gmail.com
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                        H
                        hari9797
                        from Punalur, Kerala
                        Apr 13, 2022
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                        I have booked 6 tickets for 14/04/2022...But bookmyshow now shows that i have booked for 13/04/2022..now the showtime also over.. My money is simply gone.. Bookmyshow not even provide any updates in whatsapp or mail... So that i can recheck the date bookmyshow provided... I just checked now only.. So that i found the mistake done by bookmyshow.. Now my money is gone.. Please do something..
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                          S
                          Swati Shrimanwar
                          Apr 13, 2022
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                          Hi
                          I have booked a ticket for movie on Bookmyshow in CCPL, Malkajgiri Hyderabad. The ticket prices charged by theatres are somewhere between Rs 150-250 whereas the Bookmyshow is charging heavily Rs 350-354 from customers and also additionally adding convience charges around Rs 70-80. They are looting the customers with these prices
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                            M
                            mohankumar111
                            Apr 12, 2022
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                            I have booked for an event called Sunburn on Nov 18 2021, and you have collected 80000/- Only through BMS, I paid the amount.
                            Later the Organised have the cancelled event, so you guys committed that the refund is processed and updated as it will be credited in 2 days. But after 6month even till now, there is no update. You guys are just postponing it.
                            Because of your brand we paid the money we don't know who the organiser is. Now your response is very pathetic.
                            Attached few screenshots for your reference. Let me know if anything else required. And take a immediate action or Will go to Media about this Fraud case.
                            Kindly connect us to the organiser or refund the money from your end.
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                              T
                              Tapas sethi
                              Apr 12, 2022
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                              Address: Bhubaneswar

                              Today I booked a ticket for dr strange 2 which will release in 6 may through phonepe 300 rupees deducted but not booked the ticket please back my deducted money
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                                S
                                shrikanth.p
                                from Bengaluru, Karnataka
                                Apr 11, 2022
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                                Most bangalore theater are hiked ticket price for KGF chapter 2 movie
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                                  A
                                  Abhi_sp
                                  Apr 11, 2022
                                  Dec 7, 2023
                                  This thread was updated on Dec 7, 2023
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                                  Hello sir, myself shanthipriya, i have recently booked today (10/04/2022)4 tickets for beast movie via book my show website. I proceeded to pay for the same with gpay but it was unsuccessful and got a message from book my show that payment was failed. So then i paid with my debit card and booking was successful. Immediately after this, my first payment went successful too and my amount got deducted again. This is how my money got debited twice for the same tickets. I kindly request you to refund my money. Thank you.
                                  Yesterday I tried booking tickets for the movie through BookMyShow, it was unsuccessful twice, but amount was deducted both the times. One amount out of both is credited back and showed refunded, but another amount is not credited yet, though showing refunded, please check at your end arrange the refund sooner. Thank you
                                  Did the money got refunded for the Double Deduction?
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                                    S
                                    Selvaganabady Shanmugam
                                    Apr 11, 2022
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                                    Address: 111, Pointcare Street, Karamanikuppam,Puducherry

                                    I booked 2 tickets today through internet booking but rec'd a message that amt was deducted from my account. Still not received the ticket. Transaction detail Ref. IGANJBXMJ2.
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                                      Rajeshbubloo
                                      from Theni, Tamil Nadu
                                      Apr 10, 2022
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                                      Address: Theni fathuma theatre

                                      In theni fathuma theatre air conditioning is there, but there are not switching on the Ac. But they are collecting the ticket charges as 150Rs. And more over the infrastructure is not hygenic
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                                        D
                                        dmap
                                        Apr 10, 2022
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                                        Hi, I booked 10 movie tickets for my friends, in the last min 3 people were unable to make it hence decided to cancel the tickets to rebook for remaining people. The customer care simply said that it's not possible. Even though the movie hasn't released yet. We are booking tickets with your organization and you are the responsible for your customers, received a ### response from the support. Simply they are blaming the theaters. Worst service and worst response.
                                        Same happened to me, BookMyShow is ### now
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