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BookMyShow Complaints & Reviews

in.bookmyshow.com
2.8
Updated: Oct 4, 2025
Complaints 1543
Resolved
852
Unresolved
691
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BookMyShow reviews & complaints page 14

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F
Faru Kutty
from Noida, Uttar Pradesh
Mar 2, 2022
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Address: S2 cinemas perambur
Website: Bookmyshow

I had booked tickets on 23th Feb. Payment was failed. Tickets were not booked. I called your customer care number i had informed this, they told within 24-48 hours, your amount will be refund. I was waiting later on 26th feb again i call them to inform still i didnt receive any payment from you. They told me to wait within 4-5days amount will be refund. And again its 2nd march im trying to call your customer care they are not picking the call, It shows waiting. Whats the solution for this? Customer Care not giving proper response they are just telling me to wait. How may days i want to wait. Already 1 week gone.
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    R
    Rajeshr10
    from Chennai, Tamil Nadu
    Mar 2, 2022
    Resolved
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    Resolved

    Money debited from my account without any permission.I’ll booked an tickets before almost 5 days and I’ll payed it and watched that movie. But again same amount debited without any permission, please anybody help me.
    Mar 2, 2022
    Complaint marked as Resolved 
    The company didn’t send any information about this money debited I’ll seen that in my bank statement
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      J
      Joseph Premnath
      Mar 1, 2022
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      Address: 356 PWD road

      My mail id [protected]@gmail.com
      My mobile number [protected]
      Actually I booked for valimai ticket 6 days before and cancelled my ticket but not received my amount till now more than 5 days
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        J
        Javashaikh
        Feb 28, 2022
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        Hi my name is Javed Shaikh and I have made online booking for movie tickets for my anniversary, in human error i selected the incorrect location which almost 60 kilometres from my location, and i paid it online for the amount 305 rupees. I immediately contacted customer care executive of book my show to cancel or modify the address, but i was told that its not the policy of theatre.

        As a customer of booky show it is the responsibility of booky show to resolve this type of error made in as a human error which was reported immediately even the show time was late night. Which give ample of time to resolve. But no help, its my hard earned money which was paid by my credit card and would request for a refund for the same, i will not be able to travel soo far with my wife to a different place altogether.

        Please refund money asap
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          G
          Gayatri2896
          from chennai, Tamil Nadu
          Feb 26, 2022
          Resolved
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          Resolved

          I booked 3 movie ticket for date 26/2/2022, but I got ticket with date 25/2/2022. Please help on this.
          Feb 28, 2022
          Complaint marked as Resolved 
          resolved
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            S
            Sid2322
            Feb 24, 2022
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            Address: Hyderabad

            Hi, I actually booked 4 tickets for a movie and the money got deducted but later it shows that there isn’t any ticket. I really want that money to book tickets cause that’s the only money which is left for me it’s been more than 8 hours I still didn’t receive refund please help
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              E
              Eswar vek
              Feb 24, 2022
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              Ticket booking closed or error

              When I try to book tickets for new movie... always shows closed...as they opened in few minutes...if they distribute properly... everybody get tickets...thye think we are fools... 😡...
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              J
              Jagrit Batra
              Feb 23, 2022
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              I have done payment through my credit card on 23 /02/2022 but I haven't received ticket.
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                P
                preethi Ashok
                Feb 23, 2022
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                Address: Yelahanka

                Hi I booked movie tickets today amout got debited but tickets not booked.

                Thanks for paying Rs.1, 085.60 from A/c XXXX4427 to PAYUBookMyShow via NetBanking. Call [protected] if txn not done by you

                Pls help on this
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                  V
                  Vineet J. Dhingra
                  Feb 23, 2022
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                  Hello

                  My concern was acknowledged 7 months back and I was able to get my claim approved within 2-3 days of lodging complaint, wherein bookmyshow duly mentioned "please share your NEFT details so that we can process the refund" which have been given the same day only..

                  After a long period of 7 months, no refund has been received.

                  Reference no. 11408479
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                    A
                    alokmuz
                    Jan 28, 2022
                    Resolved
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                    Resolved

                    Booking ID: BAELKDB.
                    The show was cancelled by the cinema theatre due to licence issue. But refund not initiated. Didn't receive any confirmation email/SMS.
                    Feb 1, 2022
                    Complaint marked as Resolved 
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                      P
                      Piyushjain200990
                      Jan 26, 2022
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                      Address: Big Tree Entertainment Private Limited Ground Floor, Wajeda House, Gulmohar Cross Road No. 7, Juhu Scheme, Mumbai, Maharashtra - 400049

                      I had booked Cruise from Book My Show via Booking ID - BEGG017KH63NQE.
                      I reside in Delhi. Cruise was to depart from Mumbai to Goa on 13th Nov 2021, but got postpone to 22nd Jan 2022 just 3-4 days before 13th Nov.
                      I cannot make it to 22nd Jan dates so I asked them to refund my amt. of Rs. 56288.32/-. The customer care does not pick up calls and I have put mails to [protected]@bookmyshow.com, [protected]@bookmyshow.com, [protected]@bookmyshow.co, [protected]@bookmyshow.com, sunburn.[protected]@bookmyshow.com. But they only reply with we are looking into it and then nothing happens .
                      I would like to take a legal route against them, being such a company bookmyshow is playing with my money.

                      I had also given my last mail to Book my show stating that if my money will not be refunded I will take legal route.
                      But they are not serious against that also.
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                        R
                        RóN
                        from Mumbai, Maharashtra
                        Jan 21, 2022
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                        I had purchased 2 tickets for a movie on 20th January 2022 but i didn't receive an SMS or email regarding the confirmation and no customer support is responding to my complaints.
                        I need the refund of ₹245, as the amount is already debited from my account.
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                          A
                          ArjunK369
                          Jan 21, 2022
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                          Address: Payyannur

                          I tried to book 6 tickets yesterday from bms but at the time transaction was processing so bms page went out due to time out and i thought the payment would be cancelled but when i check it now i see that money has been debited but no confirmation or no ticket is issued so please refund my money
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                            G
                            godwinthomas
                            from Thrissur, Kerala
                            Jan 20, 2022
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                            Address: Godwin Thomas, Pulikkottil House ,P.O Thaikkad , Guruvayur , Thrissur , Kerala

                            I was booking tickets for a movie, for 5 persons i selected payment option to be upi id and i entered the UPI ID and i got a payment request in my phone pe i paid the amount and went back to the site, i didnt recieve any tickets or no further actions were taken . and this happened twice
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                              A
                              alokmuz
                              Jan 15, 2022
                              Resolved
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                              Resolved

                              Purchased Chandigarh Kare Aashiqui for Rs-468.44, Booking ID : BAELKDB on 14th of December 2021 in the Fun Cinemas:Regent Theatre, Patna.movie was cancelled, however, did not receive refund for the same. Could you please re-initiate the refund process?
                              Booking ID - BAELKDB
                              Feb 1, 2022
                              Complaint marked as Resolved 
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                                S
                                Shraddha Bhambure
                                Jan 9, 2022
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                                My amount got debited and didnt get ticket confirmation. I need refund.
                                My helpline reference id is 12024861.
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                                  G
                                  guna sathya sai pasupuleti
                                  from Bellary, Karnataka
                                  Jan 4, 2022
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                                  I booked a ticket on bookmyshow for shyam singha roy as on 4th jan 2022 and the amount deducted and ticket also confirmed first. But, after sometime I opened boomyshow application to check the seats and cannot able to see the ticket and it is showing no recent bookings.

                                  Amount is not refunded too and the seats appear to be blocked on bookmyshow for which I have booked.

                                  I need tickets confirms ASAP since I only have couple of hours to attend cinema.

                                  Registered email: [protected]@gmail.com
                                  Registered phone number: [protected]
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                                    U
                                    ujjalmukherjee80
                                    from Barrackpore, West Bengal
                                    Jan 3, 2022
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                                    Address: 87/61 Chandra Master Road Flat name Spandan 1st floor, Chandanpukur Bazar Barrackpore pin 700122

                                    Today on 03/01/2022 we booked 3 tickets for movie tonic (bengali) in jayanti cinema hall barrackpore booking ID JYKL000JQQQJN6. from bookmyshow app. but as per wb govt covid protocol the cinema hall was closed for the show 8:15pm. Then why the app book my tickets for show 8:15pm Today morning. On the contrary the app says you witching the movie. Please refund my money or do needful.
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                                      S
                                      Saru Jais
                                      Jan 2, 2022
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                                      Address: Kandivali West

                                      01104A-087BA4 booking id
                                      I got fraud by cinema hall borivali they had mentioned a couple ticket but I get to know that it's for only single person ticket instead of mentioning couple ticket they should mention single ticket, I didn't watch my movie, my time nd money both got wasted now I want refund of my ticket any cost.
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