BookMyShow Complaints & Reviews

Ticket cancelled but refund not done

It's been more than 10 days. I still haven't received my refund due to payment failure 2 times

Today on 19/03/2022 I booked 4 tickets for the 03:00 p.m. show of the " The Kashmir Files" at Shri Ram cinema, Shivpuri, M. P.
It had been the worst movie experience, I have ever had.

* As we reached at our allotted seats we found empty cold drinks tetra pack, popcorns pack, etc. at our seats.The conditions of seats were worst. There was no back support of my chair "B7".No cleaning was done before the new show.

*Despite of such a hot weather for the first 45 to 60 min, no. AC had been switched on. We faced a suffocated surrounding.

* The last 10 minutes climax was not shown & lights were on & show was off.
If we are paying all the amount for ticket then in return what we are getting!!!

* Movie got "A" Certificate, but all the kids from 3 yrs to 17 years of age were watching movie, sitting in theater. Such types of parents should not be allowed by managing team of Cinema Hall.

* I request the authorised officials to take strict actions against the Manager of Shri Ram Cinema Hall, Shivpuri, M. P.

I had booked 2 tickets for Batman 6:00 pm show at PVR for Friday ( 18th March 2022). At the time of booking tickets cancellation policy was available.
But today when I am trying to cancel my tickets they are showing me error.
The support center is also not giving me any reply.

Hi,

I have booked 3 tickets for a comedy show in Bangalore and the transaction was cancelled immediately due to technical issue.

The book my show app was showing refund will be credited in next 2-5 days. However even after 2 weeks I have not reverse amount.

Tried to contact the customer support several times but there was no response.

I had paid for 3 tickets on 6th of March for the movie 'The Batman'. ( scheduled for 7th March 2.25pm). The money was deducted from my bank through Google pay, but the transaction failed to process from bookmyshow's end due to server issues. It's already been 10 days and I still haven't got my refund yet. Please resolve this issue as soon as possible.

Thanks
Prithwiraj Bhattacharjee

I tried to book tickets. For the first time transaction got cancelled. money didn't get debited.

But for the second time, money got debited and transaction got cancelled. And tickets didn't get booked.

Money is deducted but tickets not confirmed.. Please help me...

Please find booking confirmation details but in theatre they didn't allowed by saying bad transaction ticket. At least refund our tickets amount. We had a bad experience becouse of bookmyshow.

Hi Customer, Booking ID: ACPM[protected]. Seats: PLATINUM - R22, R23 for Aadavallu Meeku Johaarlu (U) on Sat, 5 Mar, 2022 09:50pm at Asian Lakshmikala Cinepride: Moosapet(SHASHIKALA).

This transaction cannot be cancelled as per cinema cancellation policy.

In view of the Covid-19 situation, please follow these safety guidelines: bmsurl.co/TLUlJ3uunN

Regards, BookMyShow

Hope this complaint can bring back my money

I have booked tickets through Google pay and the amount is debited. But I didn't received any confirmation sms as for booking.

I had booked tickets on 23th Feb. Payment was failed. Tickets were not booked. I called your customer care number i had informed this, they told within 24-48 hours, your amount will be refund. I was waiting later on 26th feb again i call them to inform still i didnt receive any payment from you. They told me to wait within 4-5days amount will be refund. And again its 2nd march im trying to call your customer care they are not picking the call, It shows waiting. Whats the solution for this? Customer Care not giving proper response they are just telling me to wait. How may days i want to wait. Already 1 week gone.

Money debited from my account without any permission.I’ll booked an tickets before almost 5 days and I’ll payed it and watched that movie. But again same amount debited without any permission, please anybody help me.

My mail id [protected]@gmail.com
My mobile number [protected]
Actually I booked for valimai ticket 6 days before and cancelled my ticket but not received my amount till now more than 5 days

Hi my name is Javed Shaikh and I have made online booking for movie tickets for my anniversary, in human error i selected the incorrect location which almost 60 kilometres from my location, and i paid it online for the amount 305 rupees. I immediately contacted customer care executive of book my show to cancel or modify the address, but i was told that its not the policy of theatre.

As a customer of booky show it is the responsibility of booky show to resolve this type of error made in as a human error which was reported immediately even the show time was late night. Which give ample of time to resolve. But no help, its my hard earned money which was paid by my credit card and would request for a refund for the same, i will not be able to travel soo far with my wife to a different place altogether.

Please refund money asap

I booked 3 movie ticket for date 26/2/2022, but I got ticket with date 25/2/2022. Please help on this.

Hi, I actually booked 4 tickets for a movie and the money got deducted but later it shows that there isn’t any ticket. I really want that money to book tickets cause that’s the only money which is left for me it’s been more than 8 hours I still didn’t receive refund please help

I have done payment through my credit card on 23 /02/2022 but I haven't received ticket.

Hi I booked movie tickets today amout got debited but tickets not booked.

Thanks for paying Rs.1, 085.60 from A/c XXXX4427 to PAYUBookMyShow via NetBanking. Call [protected] if txn not done by you

Pls help on this

Hello

My concern was acknowledged 7 months back and I was able to get my claim approved within 2-3 days of lodging complaint, wherein bookmyshow duly mentioned "please share your NEFT details so that we can process the refund" which have been given the same day only..

After a long period of 7 months, no refund has been received.

Reference no. 11408479

Booking ID: BAELKDB.
The show was cancelled by the cinema theatre due to licence issue. But refund not initiated. Didn't receive any confirmation email/SMS.